Testimonials

“I’ve used Real Cool Heating & Air Conditioning thrice now and am very satisfied by my experience. From Sonia who makes the appointments to the technician, Shannon, I have only good things to say.”

“Shannon was excellent. He was on time (Real Cool calls about 30 minutes in advance so you don’t have to wait around for 2+ hours), knowledgeable, and great in explaining what the issue was with my heat pump.”

“My furnace was not working on a Saturday morning. I found this company from Angie’s List and was pleased with his reports. I emailed him that morning, fully expecting to not receive a call until Monday. He called me within 15 minutes of my email and set up an appointment for 8:00 am on Monday. Mike, the owner, arrived exactly at the appointed time. He found that the inducer motor was not working; called the parts place; got the new part and was installing it within 30 minutes of his call. He explained everything to me in the most professional and honest manner. I am so impressed with him that I purchased a maintenance agreement. I could not be more pleased.”

“To say that I’m pleased with this company would be an understatement. Very professional and courteous. Shannon, the service person, really took the time to explain many things about my unit that I wasn’t aware of. I really felt like they were taking care of me; not just trying to sell me something I didn’t need. I felt like I was in good hands from the moment I made the appointment! I will be a permanent customer! Thank you, Real Cool Heating for being just that… real cool!”

“I can truly say Mike is the most knowledgeable, courteous, honest and personable professional I have ever met in the HVAC industry. His service and quality are unparalleled, and I absolutely will not allow anyone else work on my systems. Mike showed up right on time, wore protective covers on his shoes and took his time to carefully inspect and clean my two gas furnaces.”

“I found out late on Friday afternoon that the AC wasn’t working once the electricity was turned on. I was able to get an appt for the following morning. Mike showed up right on time and went to work figuring out the issue. He quickly determined that it was blown fuses and replaced them. The unit started cooling immediately. I’ve worked with this company for over 5 years and have two maintenance contracts and will be adding a third commercial contract. I have never had any negative experience with this company and would recommend them without hesitation.”

“The owner is Mike Atkinson. I have a contract for maintenance follow-up with them. They come two times a year. In the spring they go over the air conditioner, clean it and check everything. In the fall they check on the heating system and ducts. They have been great and they are very timely, thorough and professional. They come right away if there is an issue. I think the pricing is good because I get a full work out and it is like a little insurance policy.”

“Extremely professional, genuine, nice guy showed up to assess my thermostat. I had made an appointment via the Home Warranty company. While he was there, he also answered a number of questions I had regarding HVAC systems and how to maintain them etc. I WILL use them again for yearly maintenance etc. as well as recommend them to all my friends.”

“When they came out, they went above and beyond what they should have done. I was really impressed with my technician. I have used them two or three times, and every time I have been impressed with them. I think they are a good company and don t try to sell you something you don t need. They don t try to rip you off and you pay for what you get.”

“I would HIGHLY recommend this company if your looking for someone you can trust”

“Their prices are excellent. They are very personable and reputable. They are honest and professional. They clean up after themselves and try not to make a mess to start with.”

“Mike is a great guy, very knowledgeable and friendly. They’ve worked with us to make sure we got the service we needed and that we were happy with the results. Mike was great about helping us pick out a new HVAC unit and we feel like we got a good deal.”

“They were really good. They were here for about 8 hours and when they were done, they cleaned up everything and you couldn’t tell that they had ever been here. I would use them again.”

“Thanks to Ronnie for doing such a thorough job inspecting our furnace and saving us from spending thousands and thousands on a new system when it clearly isn’t necessary to replace our furnace. I am very confident with Ronnie’s technical knowledge and his trustworthiness. We will certainly be calling Real Cool in the future.”